Refund policy

Returns and Refunds

At Walker’s Western Hats, I take pride in every hat I offer and the care that goes into preparing each order. If for any reason you’re not fully satisfied with your purchase, I’m here to help make things right. Every return is handled with care because your experience matters to me.

How Can You Return Your Order?

You have the right to return your order within 14 days of receiving it. As Walker’s Western Hats is currently holding its Closing Sale, we operate with a 14-day return period while I personally handle orders and returns during this final chapter.

To qualify for a return, your hat must be unused, in its original condition, and preferably returned in its original packaging.

To start a return:

Contact us with your order number and a brief explanation of why you would like to return your order.
Wait for confirmation from us. We will provide the correct return address based on where your order was fulfilled.
Once your return has been approved, securely package your hat, preferably using the original packaging.
Send the package to the return address we provide.
Please provide us with the tracking number so we can follow your return.

Return Shipping Costs

If you are returning your order because you changed your mind, selected the wrong size, or for another reason that is not caused by us, return shipping costs are your responsibility.

The exact return shipping cost depends on the carrier and shipping service you choose.

If the return is required because your item arrived damaged, defective, or incorrect, you will not be responsible for the return shipping costs. Where applicable, we will cover the shipping costs or provide a prepaid return label.

Please do not send returns to our registered company address. Returns must be sent to the fulfillment location provided to you after your return request has been approved.

Refunds

Once your return has been received and inspected, we will notify you by email.

If your return is approved, your refund will be issued to the original payment method used for your purchase.

Refund Timing

Approved refunds are normally processed within 7–10 business days.

Please keep in mind that your bank or payment provider may require additional processing time before the refund appears in your account.

If your refund has not appeared after this period, we recommend checking with your payment provider first. You can also contact us and we will be happy to help.

Cancellations

We understand that plans sometimes change.

You may cancel your order within 1 hour of placing it to receive a full refund.

Outside of the 1-hour cancellation window, a cancellation fee may apply.

To request a cancellation, contact us as soon as possible with your order number and include “Cancellation” in your message.

If your order has already been processed or shipped, we are unfortunately unable to cancel it. You may still request a return once your order has arrived.

Damaged or Incorrect Products

If your Western hat arrives damaged or you receive an item different from the one you ordered, please contact us within 14 days of delivery.

Please include:

Your order number
A short explanation of the issue
Clear photographs of the product
Photographs showing any relevant labels or packaging

For qualifying claims, we will first offer a free one-time replacement.

If the replacement also arrives damaged or defective, we will issue a full refund.

Product Issues After Use

If a defect becomes apparent after you have started using your hat and it appears to be caused by a manufacturing issue rather than normal wear and tear, please contact us.

Normal signs of wear, such as material softening, minor marks, fading, or other changes caused by regular use, are not considered manufacturing defects.

Gifts

If an order was purchased as a gift and sent directly to the recipient, we may offer store credit for the value of an approved returned item.

Once the return has been received and approved, the corresponding credit will be issued.

Missing Packages

If your order has not arrived or appears to have been lost during transit, please contact us.

Where appropriate, we will first arrange a replacement shipment so you can receive the hat you originally ordered before considering a refund.

Shipping Protection and Returns

Shipping Protection applies to qualifying shipments that are lost, damaged during transit, or affected by other covered shipping incidents.

It does not cover normal returns related to:

Size
Fit
Color preference
Style preference
Change of mind

These requests are handled according to our standard return policy.

If a replacement has already been provided through Shipping Protection, the replacement remains subject to the same return conditions as the original order.

The same product cannot receive both a Shipping Protection replacement and a refund for the same incident.

Shipping Protection fees are non-refundable once an order has shipped.